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CTP Case Management

Recover from car accident injuries with AusRehab
At AusRehab, we are experts at navigating the complexities of motor vehicle accident claims, offering full support in every aspect of Compulsory Third Party (CTP) case management.
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Australia’s trusted rehab provider. Loved by customers.

Based on certified Google customer reviews.

Rebekah Bennett
Rebekah Bennett
I submitted an online enquiry then received a phone call not even 2 minutes later. They put me on hold for a short time after discussing my issue, next minute I was speaking with the Receptionist of my new Workcover Dr, booking an appointment! I was so impressed by the efficiency and professionalism, thank you so much!!
Myo Thway96
Myo Thway96
Very helpful and great service Thank you very much
Milly Killy
Milly Killy
Always responds kindly and helps in many ways. thank you for your help I feel like I'm being cared about I appreciate your willingness to help.
Hyejung Yun
Hyejung Yun
Nikita is so kind and helpful. Thanks
Kylie Moore
Kylie Moore
Excellent rehab provider highly recommended great to deal with and they give a damn about the patient Nikita is my sons consultant and is amazing and very professional
Blake Mrvica
Blake Mrvica
Amazing staff
Touraj wafahi
Touraj wafahi
Very helpful and kind quick action best service
Sally Sun
Sally Sun
My consultant Roy is very helpful in helping with my claim. I appreciate all his help and am grateful for his work. Thank you as well to Christie for your assistance!
Annie T
Annie T
My consultant was very helpful, communicative and professional. He listens and cares and can be trusted. I feel I am in good hands.

Why choose us?

Certified Health Professionals

Our team consists of therapy, psychology, rehabilitation, and compensation experts.

Reduce Lost Time From Injuries

We reduce injury downtime with regular communication and proven treatments.

Reduce Policy Premiums

We’ve helped thousands of businesses keep their premiums in control.

Your road to recovery in the workplace.

Consistent Progress Updates

We provide regular updates to all parties to maintain clarity and collaboration throughout the recovery process.

Personalised Case Management

We invest time in understanding each unique case to manage it effectively and empathetically.

Mutual Benefit Outcomes

We focus on achieving results that benefit both the employee’s recovery and the employer’s needs.

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Powerful rehabillitation solutions all in one place

AusRehab Workplace Rehabilitation Services are tailored to ensure that the transition back into the workplace is not only safe and secure but also aligned with the individual’s capabilities and the employer’s needs.
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Initial Needs Assessment

Rehabilitation Kick-off
An interview-based Initial Needs Assessment marks the beginning of the rehabilitation journey.
Collaborative Insight
Engaging employers, doctors, and treatment professionals, identifies issues impacting return to work.
Strategy Development
Pinpoints potential obstacles to returning to work and develops tailored strategies.

Vocational Appraisal

Suitable Employment
Explore career options and evaluate the claimant’s earning capacity to optimise employment outcomes.
Earning Capacity Analysis
Conduct work capacity evaluations to accurately assess and document a claimant’s potential earnings.
Workplace Assessment
Analysis of the work environment and job demands for compatibility and safety.

Functional Assessment

Case Management
Thorough CTP case management and assessments tailored to each claimant’s needs.
Capacity Evaluations
Implement the PWPE evaluation technique to measure and record the claimant’s physical capacities.
Physical Capacity Assessment
Evaluate the claimant’s physical abilities to facilitate tailored case resolutions.
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Supporting your workplace injuries every step of the way

With just one click, our helpful team is ready to show you how to make the most of AusRehab’s services, so you can work and live to your fullest potential.

100% Certified

SIRA rehabilitation provider

Ongoing care

throughout the entire rehabilitation process

24 hour

average response time

Feature spotlight: FREE workplace rehabilitation consultation

Manage your workplace injuries with reliable experts in workplace injury recovery and prevention at AusRehab.

Our recovered injured workers can vouch for the exceptional care at AusRehab

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Mark’s story

“AusRehab has been really good. We’ve been talking quite often. He [AusRehab’s consultant] has even been with me to the doctor.”
Play Video about John's Story

John’s story

“One a scale of 1 to 10, how good is our consultant? He’s off the richter. Zero means no issue. No issues, no problem mate.”
Play Video about Edward's Story

Edward’s story

“They’re speaking to me within an hour to get the approvals and everything straight away before I left the car park.”

Powerful workplace rehabilitation services for businesses and employees statewide

Companies helped
Employees helped
Return to work rate
0 %
Injured Workers
Returned to work

We're here for you

Choose how you would like to contact us.

Contact our customer care team

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Chat right now

Click on “Live chat” on the bottom right of the website, which will open up the chat.

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Monday – Friday
08:30 AM – 05:00 PM
*Public holidays to be confirmed
Contact our customer care team

Please fill out the form below and we will get back to you shortly.

Monday – Friday
08:30 AM – 05:00 PM
*Public holidays to be confirmed
Chat right now

Click on “Live chat” on the bottom right of the website, which will open up the chat.

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You can also

Lodge a Workers Compensation Claim
Complete a Workers Comp claim form online
Lodge a Compulsory Third Party (CTP) Claim
Submit your car accident injury claim form online
Access Workplace Rehabilitation Services
Get back to work safely from a workplace injury

Helpful FAQs

In the event of an injury at work, Australian workplaces must follow these procedures:

  • Record the Incident: It’s mandatory to report the incident in the workplace’s ‘Register of Injuries’ which should document all workplace injuries or illnesses​​.
  • Notify the Insurer: Employers are required to notify their workers’ compensation insurer about the incident. In some regions, such as New South Wales, you must do this within 48 hours​​.
  • Inform WHS Coordinator: Report the incident to the workplace’s Work Health and Safety (WHS) coordinator as soon as possible. The details can help address any safety concerns to prevent future incidents.
  • Workers’ Compensation Claim: The injured worker may be entitled to workers’ compensation. In Australia, a claim for workers’ compensation must generally be made within six months from the date of the injury​​.
  • Rehabilitation Provider: The employer should contact the workplace rehabilitation provider to assist with the worker’s return to work and ensure the best outcome for the worker’s recovery​​.

The role of workplace rehabilitation providers is to support the recovery and return to work of employees who have suffered a work-related injury or illness.

They are integral in identifying and addressing any risk factors that might hinder a successful return to work.

The Workplace Rehab Provider, such as AusRehab, provide expert services such as:

  • Initial workplace rehabilitation assessments
  • Assessments of the functional capacity of an employee
  • Workplace assessment
  • Creating and monitoring rehabilitation or return to work plans
  • Suitable duties plans, job analysis, advice about job modification
  • Vocational assessment
  • Assistance in job seeking

They can deliver services by being engaged directly by the employer, injured worker, WorkCover doctor, insurer, or WHS coordinators.

The Workplace Rehab Provider typically consist of trained consultants with qualifications in fields such as rehabilitation counselling, occupational therapy, physiotherapy, exercise physiology, psychology, and social work.

A referral to a workplace rehabilitation provider can be made when an injured worker is facing difficulties returning to their pre-injury duties and might benefit from additional support to re-engage with the workplace.

Here are scenarios when such a referral is typically considered appropriate:

  • The injured worker is unable to perform their pre-injury duties and requires assistance to identify alternative or modified duties, either with their current employer or a new one.
  • There is a need to conduct a practical assessment of the injured worker’s capacity to return to work.
  • The injured worker has issues associated with returning to work, such as anxiety about returning to a particular job or work area.
  • Workplace modifications or special equipment are necessary to facilitate the worker’s return.
  • The suitability of a Return to Work Program with a new employer needs to be assessed.
  • There is a possibility that the worker might require retraining for different work.

When a referral is made, the workplace rehab provider conducts an assessment to determine if further rehabilitation services would be beneficial.

If so, they collaborate with the injured worker, the employer, and the medical practitioner to develop a service delivery plan, which outlines the recommended services and requires agreement from all involved before proceeding.

  • Eligibility Criteria: Workers’ compensation is accessible for various employment types, including full-time, part-time, and casual workers.
  • Who Can Claim: Anyone legally recognised as a ‘worker’ who suffers an employment-related injury or illness can claim.
  • What’s Covered? Workers Comp covers a range of conditions, from physical injuries incurred on the job to psychological conditions stemming from work-related stress or trauma.
  • Employment Connection Requirement: For a claim to be valid, there must be a direct link between the injury or illness and the claimant’s job duties or workplace environment.