March 25, 2024 • 9 min read

How to Lodge Your Workers Comp Claim: 5 Easy Steps

You’ve sustained a workplace injury. Now learn how to lodge a workers compensation claim in NSW, including whom to notify and what to expect.

Written by: Stephen Zeng

Navigating the process of lodging a workers compensation claim in New South Wales (NSW) can often prove challenging. As an employee, understanding your rights and the steps you need to take are crucial for a successful claim.

NSW’s workers compensation system aims to support employees who have sustained workplace-related injuries or illnesses. This insurance scheme covers medical expenses, lost wages, and rehabilitation costs, supporting workers on their path to recovery.

Lodge Your Claim in 5 Steps

Step 1: Notify Your Employer

Inform your employer about your injury as soon as possible. Prompt notification streamlines the claims process and helps you access your entitlements faster.

We strongly encourage you to have an early discussion with your employer regarding your intention to lodge a claim. However, if direct communication is not feasible, proceed to Step 2.

Step 2: Notify Other Parties

Directly notify icare about your workplace injury and intention to lodge a workers compensation claim through their online portal. icare accepts injury notification and claim lodgement from the following parties:

  1. Employer
  2. Injured person
  3. Authorised representative

Completing the notification form takes about 20-30 minutes, and using a desktop computer is advisable due to the form’s length. The link can be found here.

The form will ask you to upload a Certificate of Capacity (COC), but it is NOT necessary for you to obtain one before submitting the form. You are able to upload a copy of your COC later, after you have consulted with your treating doctor.

Many injured workers are concerned about this, as doctors often require upfront payment. Having to deal with hefty doctor’s fees through injury and the uncertainty about your claim lodgment outcome is definitely not ideal.

PLEASE NOTE: If you work for a NSW government agency and wish to lodge a claim, please notify your employer representative. They will lodge the claim on your behalf with your agency’s claims service provider. More information on claim lodgments for NSW government employees can be found here.

Step 3: Seek Medical Attention

Seek medical attention for your injury immediately, ensuring the medical provider knows the injury is work-related. This information would allow them to generate a Certificate of Capacity (COC), which is vital for your claim process.

Adhere to the limitations specified in your COC to ensure a smooth recovery and claim process.

Step 4: Submit the Claim Form and Medical Certificate

Submit the claim form and COC to your employer and the managing insurance company. Ensure you keep copies of all submitted documents for your personal records.

Remember to submit a copy of your COC to icare as well, to accompany your claim lodgment.

Step 5: Await Insurer’s Response

The insurer, upon receiving your claim, will acknowledge it within seven (7) days and decide on liability within 21 days. They may seek additional information or schedule an assessment to ascertain the severity of your injuries and the fitting compensation.

What Happens After Your Claim is Accepted?

Following your claim’s acceptance, you will start receiving benefits for medical expenses and potentially lost wages. Maintaining open communication with your employer and the insurer, while following the recommended treatment and rehabilitation plans, is crucial.

The Role of AusRehab in Your Recovery

Lodging a workers compensation claim in NSW requires a clear understanding of the process and diligent follow-through. With the support of AusRehab, you can navigate this journey more effectively, ensuring you receive the necessary support for a successful recovery.

Our team assists both injured workers and companies with:

  • Understanding the workers compensation claims process
  • Workplace analysis and recommendations
  • Effective communication with medical professionals, insurers, and employers
  • Developing personalised rehabilitation plans to support your return to work (RTW) goals

For more information on how we can serve your needs, visit our workplace rehabilitation page.

Understanding your rights and the procedures to follow after a workplace injury in NSW is crucial. In New South Wales (NSW), specific procedures and legal requirements are set by SafeWork NSW to ensure workplace safety and manage incidents effectively. This guide provides an overview of the steps to take if you’re involved in a work-related incident or injury in NSW, emphasizing the importance of immediate action, documentation, and compliance with regulations.


Who benefits from vocational assessment?

Vocational assessment for workplace rehabilitation benefits a wide range of individuals, following workplace injuries or health conditions that affect their ability to work. They must also need vocational rehabilitation services to obtain, maintain, or return to a job and are expected to benefit from employment that the services will help them secure​.

The benefits of vocational rehabilitation are tailored to individual needs and can include counseling, vocational assessment to evaluate skills and interests for job placement, and on-the-job training. This personalised approach ensures that each individual receives the support they need to return to work effectively, taking into account their abilities and medical constraints. For example, in some cases, minor adjustments to the job or workplace may be sufficient, while in others, more extensive support and training may be necessary​​.

This comprehensive approach aids in the reintegration of individuals into the workforce, making vocational assessment a crucial component of workplace rehabilitation. It not only helps in identifying suitable employment opportunities but also provides the necessary training and support, enabling individuals to achieve and maintain employment, thus fostering independence and improving their quality of life.

What can be expected after a vocational assessment?

After a vocational assessment for workplace rehabilitation, several steps and services can be expected to facilitate the return to work. A vocational evaluation is conducted to ascertain the individual’s abilities, aptitudes, and interests. Based on this, a return-to-work plan is developed, which may include resume development, job development, placement services, and potentially retraining or job redesign if returning to the previous employer is not viable​​.

Rehabilitation services also focus on identifying suitable new employment pathways, tailoring plans to the individual’s needs, abilities, and interests, and considering retraining and upskilling where necessary. This holistic approach aims to improve motivation, develop job-seeking skills, and facilitate a successful return to work​​.

In summary, after a vocational assessment, one can expect a comprehensive and supportive process aimed at returning to work, which may include evaluations, plan development, training, and legal avenues for disputes or appeals. This process is designed to ensure the individual can return to suitable employment, considering their physical and psychological capacities.

Can vocational assessments assist with accommodation in the workplace?

Vocational assessments can indeed assist with accommodations in the workplace for rehabilitation. These assessments help facilitate the interaction between the employee/applicant and the employer, building confidence that the individual can perform the essential job functions with or without reasonable accommodations. The process is tailored to individual needs, considering various factors such as job requirements, the individual’s abilities, and potential accommodations to support their return to work or retention in employment.

*The details in this article were correct and current when it was written. However, changes in business practices, policies, and other pertinent areas may have occurred since then. Readers should confirm the current validity of the content on their own.

Stephen Zeng
Stephen is the director and the principal writer at AusRehab, leading workplace rehabilitation provider, with a focus on addressing and resolving workplace injuries.

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