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March 1, 2024 • 2 min read

Managing Work-Related Injuries through Workplace Rehabilitation

Knowing how to handle work-related incidents and injuries is cruical in the workplace.

Written by: Stephen Zeng

Work-related incidents and injuries can occur at any workplace, and knowing how to handle them is crucial for both employers and employees. Your workplace rehabilitation provider, your employer, and their insurer provide a support network designed to help you recover and return to work effectively. Follow these steps and utilise available resources to navigate the aftermath of a workplace injury with confidence and support.

Step 1: Inform Your Employer

  • Immediately notify your employer if you sustain an injury at work.
  • Employers must inform their insurer within 48 hours of becoming aware of your injury.
  • For severe injuries, employers must also report to SafeWork NSW by calling 13 10 50.
  • Prompt notification secures your rights and starts the support process.

Step 2: Consult a Doctor

  • Seek medical attention immediately.
  • Obtain a certificate of capacity from your doctor, outlining your medical condition and any necessary work restrictions or adjustments.
  • This certificate is crucial for your employer to communicate with their insurer about your condition and plan your return to work or adjustments to your role.

Step 3: Focus on Recovery at Work

  • If possible, staying at work or planning a return to work can aid your recovery.
  • SIRA highlights the importance of “return-to-work” plan, requiring employers to provide suitable duties accommodating your medical restrictions.
  • This approach maintains normalcy and financial stability during recovery.

Making a Worker’s Compensation Claim

  • If injured, you have the right to make a worker’s compensation claim to cover medical expenses and provide weekly payments for time off work due to your injury.
  • Initiate a claim by discussing your situation with your employer’s insurer, who will guide you through the process and explain the benefits available.

Key Contacts for Assistance

  • Your Employer or Return to Work Coordinator: First contact for discussing your injury, work adjustments, and the claims process.
  • Your Employer’s Workers Compensation Insurer: Handles your claim, approves treatments, and manages financial compensations.

Legal Requirements for Employers

  • Your Employer or Return to Work Coordinator: First contact for discussing your injury, work adjustments, and the claims process.
  • Your Employer’s Workers Compensation Insurer: Handles your claim, approves treatments, and manages financial compensations.

*The details in this article were correct and current when it was written. However, changes in business practices, policies, and other pertinent areas may have occurred since then. Readers should confirm the current validity of the content on their own.

Stephen Zeng
Stephen is the director and the principal writer at AusRehab, leading workplace rehabilitation provider, with a focus on addressing and resolving workplace injuries.

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