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March 01, 2024 • 3 min read

What Is the Role of Workplace Rehabilitation Providers?

Understanding the role and services of workplace rehabilitation providers is essential for facilitating a successful recovery and return to work.

Written by: Stephen Zeng

Workplace rehabilitation plays an important role in supporting workers’ recovery and ensuring a swift and safe return to work after an injury. Understanding the services offered by a workplace rehabilitation provider can help both employers and employees navigate the recovery process more effectively.

Engaging with these providers early and maintaining open communication throughout the process can significantly enhance recovery outcomes.

Here’s what you need to know:

Understanding Workplace Rehabilitation Providers

Workplace rehabilitation providers are dedicated to addressing risk factors that might affect a worker’s recovery and ability to return to work. This includes managing complex injuries, communication breakdowns, and identifying suitable work based on the worker’s capacity.

  • Role of Rehabilitation Consultants: A rehabilitation consultant, who may be an occupational therapist, physiotherapist, or psychologist, among others, will work closely with the injured worker, employer, doctor, and insurer to facilitate a positive recovery at work.

Importance of Recovery at Work

Recovery at work is vital for several reasons:

  • Health Benefits: Staying active and returning to work can reduce pain symptoms and help in quicker recovery.
  • Psychological Advantages: Working contributes to a sense of normalcy and purpose, aiding in the overall rehabilitation process.

Services Offered by Workplace Rehabilitation Providers

Providers offer a range of services to support recovery:

  • Educational Services: Educating about the benefits of work as part of treatment.
  • Assessment Services: Conducting assessments to determine a worker’s capacity for work.
  • Workplace Modification: Advising on modifications to reduce work demands and overcome barriers to recovery.
  • Recovery Plans: Implementing tailored plans to achieve recovery at work goals.

For those unable to return to their pre-injury employer, providers also assist in finding work with new employers, including job seeking assistance and organising training when necessary.

Engaging a Workplace Rehabilitation Provider

The process for engaging a provider typically involves:

  • Selection and Consultation: While employers or insurers usually select the provider, the worker should have input into this decision.
  • Service Costs: These are covered by the insurer and recorded as a claims cost.

Upon engagement, the provider will liaise with all parties to arrange meetings and discuss needs.

Key Questions to Ask Your Provider

It’s helpful to ask questions such as:

  • How often will communication occur?
  • What services are provided?
  • Estimated time to achieve recovery goals?

Supporting the Recovery Process

Employers and workers can support the process by:

  • Providing a detailed description of the pre-injury role.
  • Listing available suitable work options.
  • Sharing any existing recovery or return to work plans.

Recovery at Work Support Programs

Employers and workers can support the process by:

  • Providing a detailed description of the pre-injury role.
  • Listing available suitable work options.
  • Sharing any existing recovery or return to work plans.

*The details in this article were correct and current when it was written. However, changes in business practices, policies, and other pertinent areas may have occurred since then. Readers should confirm the current validity of the content on their own.

Stephen Zeng
Stephen is the director and the principal writer at AusRehab, leading workplace rehabilitation provider, with a focus on addressing and resolving workplace injuries.

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