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UPDATED: Jan 14, 2025 • 5 min read
Responding to Workplace Injuries: A Guide for Employers
When a workplace injury occurs, employers have responsibilities to fulfil to ensure compliance. Here’s a step-by-step response plan.
Workplace safety may be a top priority for employers, but accidents can still happen despite everyone’s best efforts.
When a work-related injury occurs, it’s crucial for employers to understand their obligations to ensure the well-being of their employees and to comply with legal requirements. In this article, we outline the key steps employers must take in the event of a workplace injury—and what can happen if you don’t.
Step 1: Immediately Report to SafeWork NSW
When a work injury occurs, one of the employer’s first priorities is reporting it immediately to SafeWork NSW by calling 13 10 50, especially if:
- a person has died;
- a person has experienced a serious injury or illness; or
- a potentially dangerous incident has occurred
These all constitute what SafeWork calls a notifiable incident. SafeWork’s 13 10 50 hotline is available 24/7.
Prompt reporting ensures an urgent investigation can be launched if necessary. It’s also important to preserve the scene of incident until given further instructions by an inspector.
Step 2: Notify Your Workers Comp Insurer
Employers must notify their workers compensation insurer within 48 hours of becoming aware of the injury. This step—known as the initial notification—helps with initiating the claims process.
When notifying the insurer, you are required to provide details like:
- Your business name and contact details
- The worker’s name and contact details
- The treating doctor’s information (if applicable)
- The date and time that the injury occurred
- How the injury occurred
- A thorough description of the injury
Providing accurate and complete information would enable a smoother overall claims process.
Step 3: Record in Register of Injuries
Regardless of whether a workers compensation claim is lodged, it’s mandatory for employers to record the injury in their register of injuries.
Besides being a record of all workplace injuries, employers should also record the investigation, the outcome, the changes or risk controls implemented as a result, and how employees were informed of these changes. Over time, this register will help with monitoring work health and safety (WHS) trends.
Making this register accessible to all workers also encourages them to raise safety concerns.
If you don’t know how to start your company’s register of injuries, SafeWork provides a standard template that all employers can use.
Download Our Handy Workplace Injury Checklist for Employers
Still feeling overwhelmed? Don’t worry.
We’ve compiled all these information and more into a handy checklist. The next time you receive notification of a workplace injury, simply refer to this checklist for the next steps. Fill out the form below to receive your copy.
Penalties for Employers
“By adhering to these obligations, you not only meet legal requirements but also demonstrate your commitment to the safety and well-being of your employees.”
Penalties of up to $50,000 for a body corporate and $10,000 for an individual apply for not notifying incidents.
In 2023 alone, SafeWork issued at least 140 compliance notices and over $55,000 in fines for breaches. About 33% of these offences had come from the construction industry.
Need More Help? Get AusRehab's Advice for Free
Dealing with a workplace injury can be overwhelming, but you don’t have to navigate it alone. At AusRehab, we specialise in guiding employers like you through the complexities of workplace injuries. From understanding your obligations to creating a tailored Return to Work (RTW) plan, our team is here to provide expert advice and practical solutions.
Let us help you take the right steps to support your injured employee, maintain compliance, and minimise disruption to your business.
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