Connect with a Workers’ Comp Doctor in Sydney Within 24 Hours

To be eligible for workers compensation in NSW, a person must meet the definition of a ‘worker’ under workers compensation legislation. Find out more here.

To file a workers compensation claim in NSW, Australia, follow these steps:

Step 1: Notify your employer

Step 2: Notify relevant parties

Step 3: Seek medical attention

Step 4: Submit the claim form and Certificate of Capacity

Step 5: Await insurer’s response

For a comprehensive step-by-step guide, read our blog article: How to Lodge Your Workers Comp Claim in 5 Easy Steps.

A Certificate of Capacity is a medical document issued by your WorkCover doctor that outlines your work-related injury or illness, your ability to work, and the treatment you require. It serves as an essential communication tool between you, your employer, and your insurer. You need this certificate to keep your workers compensation claim active, as it provides the official medical evidence needed to support your entitlements and recovery plan.

Your Certificate of Capacity is a key part of the claims process. Insurers use it to determine your eligibility for workers compensation benefits, guide your treatment plan, and assist with your return-to-work arrangements. A well-prepared certificate ensures everyone involved in your recovery has a clear understanding of your condition and work capacity, helping to prevent delays in your claim.

Choosing the right work rehab provider ensures your rehabilitation needs are met.

To switch your rehab provider, your insurer needs documentation explaining the reasons for the new choice.

After sending this to the insurer, share a copy of the documentation with your employer and AusRehab. Our team will then contact the insurer.

If the insurer doesn’t approve the change, you can raise the issue with SafeWork NSW at 13 10 50.

A Certificate of Capacity (COC) is a medical certificate that outlines your injury or illness, capacity for work, and the treatment required for your recovery.

It’s a document that serves as a communication tool between everyone involved in your recovery—including your employer, insurer, and medical providers.

A Return to Work (RTW) plan is a structured approach designed to help an injured or ill employee transition back to their job safely and effectively.

This plan outlines specific steps, accommodations, and timelines tailored to the employee’s health needs and job requirements.

It’s typically developed collaboratively by the employer, employee, medical professionals, and, where relevant, a work rehab provider.

An employer cannot ask about past workers comp claims, but they can inquire if you have an injury or medical condition affecting your ability to work.

While on workers compensation, there are various SIRA-supported pathways for you to return to work as safely and effectively as possible.

To connect with us, reach us at office@ausrehab.com or give us a call at 1300 391 947.

To learn more, explore our blog or knowledge base.

While your WorkCover doctor does not submit the claim on your behalf, they play a vital role in the process by providing the medical evidence required. This includes issuing your Certificate of Capacity and supplying supporting documentation to strengthen your application. Having a WorkCover doctor who understands the system ensures your paperwork is accurate and your claim is processed more smoothly.

Yes. Your WorkCover GP, also known as your Nominated Treating Doctor, can develop a personalised return-to-work plan that supports your recovery while considering your injury, treatment needs, and work requirements. They will work closely with your employer, insurer, and rehabilitation providers to make sure your return to work is safe, well-structured, and sustainable.